Shipping and payments
Transport costs are a complex issued and it is not always easy to explain to a customer what influences these costs and how they are calculated.
The section below examines certain aspects of this issue. We hope it will help customers understand how we usually handle online orders.
We ship our products, both in Italy and abroad, via DHL.
This means we can process orders quickly (within 24-48 hours) and our customers can track their orders using the online system accessible via the reserved area or through the link provided in the order shipping confirmation email. Unfortunately, we cannot choose the worker who will deliver the goods, so – if you should experience any problems with the delivery service – please let us know. We will do our utmost to improve the service.
Please contact us for any special requirements you may have.
Orders will be shipped, nationally and internationally, once a receipt or an invoice has been issued. This document will be sent to you immediately, at the email address you gave during registration.
You may choose to make an online payment, by credit card (we accept Visa, Mastercard) or via Paypal.
Another payment option available is bank transfer. You will receive all the details needed for the transfer together with your order confirmation.
Shipments abroad are slightly more complex. As required by law, all deliveries made outside the EU are accompanied by an invoice. Please check the import conditions for your country before placing an order. You may incur unforeseen additional charges (taxes and customs duties) which we cannot estimate.Our shipments are made DDP (Delivery Duty Paid), which means the goods will arrive at the specified place of delivery without having to pay any more than the sum stated and paid at the time the order is placed. If you want us to deliver to a country outside the EU, we recommend you find out about import restrictions on foodstuffs in the destination country, before confirming your order.
The delivery cost is calculated based on the weight of the goods in your shopping basket and the destination country, therefore we cannot let you know how much you will have to pay until you have chosen the goods.
Why are the rates are so high? Well, actually, they are not. We apply the same rates to you as the carrier applies to us, calculated based on the overall volume of deliveries. While we do make a considerable number of deliveries, we are not at the same level as the leading names in e-commerce, so our prices may be a little higher than the standard.
You may choose to make an online payment, by credit card (we accept Visa, Mastercard, Amex) or via Paypal.
Another payment option available is bank transfer. You will receive all the details needed for the transfer together with your order confirmation.
Sorry, but we cannot deliver to PO boxes. We need your personal or business details and a phone number to contact you if necessary.
If you receive a parcel that is either damaged or has been tampered with, remember to state that on the document you sign and return to the courier.
If you have any further queries, please contact our Customer Care department (firstname.lastname@example.org)
CONDITIONS OF USE OF THE WEBSITE
If you need assistance, visit the Customer Service area. You will find information about orders and shipments, refunds and the return of products purchased on streglio.com, the registration form on the Site, suggestions and other general information on services provided by streglio.com. You can contact us by email at: email@example.com.
The access and use of streglio.com, including the display of web pages, communication with the Manager, the ability to download information on products and the purchase of the same on the website, are activities conducted by our users exclusively for personal uses unrelated to any commercial, entrepreneurial or professional activity. Remember that you will be the one and only responsible for the use of streglio.com and its contents. In fact, the Manager can not be held responsible for any use that does not comply with the laws in force, the website and the contents of each of its users, without prejudice to the Manager’s liability for willful misconduct and gross negligence. In particular, you will be the only one and only responsible for the communication of information and data incorrect, false or related to third parties, without these have expressed their consent, and in consideration of incorrect use of the same.
Finally, since any material will be downloaded or otherwise obtained through the use of the service at the user’s choice and risk, any responsibility for any damage to computer systems or loss of data resulting from unloading operations falls on the user and can not be imputed to the Manager. The Manager disclaims any responsibility for any damage resulting from the inaccessibility to the services on the site or from damage caused by viruses, damaged files, errors, omissions, service interruptions, deletions of contents, problems connected to the network, providers or telephone connections and / or telematic, to unauthorized access, to alterations of data, to the failure and / or faulty operation of the electronic equipment of the user.
The user is responsible for the safekeeping and proper use of his personal information, including the credentials that allow access to the reserved services, as well as any harmful consequences or prejudices that may arise from the Manager or third parties as a result of not correct use, loss, subtraction of this information.
2. Intellectual property rights
The contents of streglio.com, such as, by way of example, the works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material, in any format, published on streglio.com, including menus, web pages, graphics, colors, diagrams, tools, fonts and website design, diagrams, layouts, methods, processes , the functions and the software that are part of streglio.com (collectivamenti the “Contents”), are protected by copyright and any other intellectual property right of Streglio 1924 Srl (“Streglio”), an Italian company with registered office in Via Sestriere 116 – 10060 None (TO). The reproduction, in whole or in part, in any form, of streglio.com and / or its Contents is forbidden without the express written consent of Streglio.
Streglio has the exclusive right to authorize or prohibit direct or indirect, temporary or permanent reproduction, in any way or form, in whole or in part, of streglio.com and its Contents.
With regard to the use of Streglio.com, you are only authorized to view the Site and its Contents. You are also authorized to perform all those other temporary acts of reproduction, without any economic relief, which are considered transitory or accessories, an integral and essential part of the same visualization of streglio.com and its contents and all other navigation operations on the website that are performed only for a legitimate use of streglio.com and its contents. You are not authorized to perform any reproduction, on any media, in whole or in part of streglio.com and its contents. Any act of reproduction must be, from time to time, authorized by Streglio, or if necessary, by the authors of the individual works contained in the Site. Such reproduction operations must in any case be carried out for lawful purposes and in respect of copyright and the other intellectual property rights of the operator and the authors of the individual works contained in the Site. The authors of individual works published on streglio.com have, at any time, the right to claim the authorship of their works and to oppose any deformation, mutilation or other modification of the works themselves including any act to damage caused to the works, which is prejudicial to their honor or their reputation. You agree to respect the copyright of the artists who have chosen to publish their works on streglio.com or who have collaborated with streglio.com to create new forms of expression and artistic intended to be published, even not exclusively on the Site, or again, which form an integral part of it. Moreover, you are not, under any circumstances, authorized to use, in any way and form, the Contents of the Site and any single work protected by copyright and any other intellectual property right. By way of example, you can not alter or otherwise modify the contents and protected works without the consent of Streglio and, where necessary, of the individual authors of the works published on streglio.com.
3. Trademarks and domain names
All the other distinctive signs that distinguish the products sold on streglio.com and present on the Website are registered trademarks of their respective owners and are used within streglio.com, for the sole purpose of distinguishing, describing and advertising the products on sale on witchcraft .com, Streglio and all other registered trademark owners are entitled to make exclusive use of the trademarks of their respective ownership. Any use of these trademarks that does not comply with the law, as unauthorized, is prohibited and has serious legal consequences. It is in no way allowed to use said trademarks and any other distinctive sign present on streglio.com to take unfair advantage of the distinctive character or the reputation of these brands or in such a way as to be detrimental to them and their owners.
4. Links to other websites
5. Links to streglio.com
Anyone interested in activating links to the home page and to the other web pages of streglio.com, which are publicly accessible, is asked to contact the Manager at the following e-mail address: firstname.lastname@example.org. The contact is necessary to activate the consent request for the hyperlink to streglio.com. The activation of links is granted by the Manager to the applicant, free of charge and on a non-exclusive basis. The Manager has the right to object to the activation of direct links to his website in the event that the applicant, who intends to activate the link to streglio.com, has in the past adopted unfair commercial practices or non-compliant with industry uses, or actions of unfair competition against the Manager or when the Manager is concerned that these behaviors can be adopted in the future, or again when the applicant has adopted, in the past or is deemed to be able to adopt them in the future, discrediting actions of the Manager, website or their services. In any case, the activation of deep hypertext links (such as deep frames or deep links) to streglio.com or the unauthorized use of meta-tags, without the consent of the Manager, is prohibited.
6. Warning on Contents
The Manager has taken every precaution to prevent the publication of contents on the website that describe or represent scenes or situations of physical or psychological violence or such that, according to the sensitivity of the users of streglio.com, may be considered harmful to the civil convictions , human rights and the dignity of people, in all its forms and expressions. In any case, the Manager does not guarantee that the contents of the website are appropriate or lawful in other countries, outside of Italy. However, if such content is deemed unlawful or illegal in some of these countries, please avoid accessing our website and if you chose, in any case, to access it, we inform you that the use you decide to make services supplied by streglio.com will be your exclusive and personal responsibility.
The Manager has also taken every useful precaution to assure its users that the contents of streglio.com are accurate and do not contain incorrect or outdated information, with respect to the date of their publication on the website and, as far as possible. possible, even later. However, the Manager does not assume any responsibility towards users for the accuracy and completeness of the content published on streglio.com, without prejudice to its liability for willful misconduct and gross negligence and except as otherwise provided by law. Furthermore, the Operator can not guarantee users that the website will operate continuously, without interruptions and in the absence of errors or malfunctions due to the connection to the Internet. For any problem found in the use of our website, please contact Customer Service or the following email address: email@example.com. A manager will be at your disposal in providing assistance and to help you restore the functionality of your access to the website, if this is possible. Likewise, we recommend that you contact your Internet service provider or check that each device for Internet connection and access to web content is properly activated, including your Internet browser. Although the Manager will try to do everything possible to ensure continuous access to its website, the dynamic nature of the Internet and its contents may not allow streglio.com to operate without suspensions, interruptions or discontinuities due to the need to make updates. of the website. The Manager has adopted appropriate technical and organizational measures to safeguard the security of its services on streglio.com, the integrity of traffic data and electronic communications with respect to forms of use or unauthorized disclosure and to avoid risks of dispersion, of destruction and loss of data and of confidential and non-confidential information relating to its users, present on streglio.com, or unauthorized access, or non-compliant with the law, data and information.
Our website and e-commerce platform are hosted on hostalia.com (third part).
9. Payment system
10. Applicable law
GENERAL CONDITIONS OF SALE
These general conditions of sale (hereinafter “General Conditions”) have as their object the discipline of the purchase of products and services, carried out remotely and made available via the Internet, from the www.streglio.com website (hereinafter, the “Site”) in compliance with the Italian legislation referred to in Legislative Decree 206/2005 and subsequent amendments and additions (hereinafter, “Consumer Code”).
The term “Purchaser” refers to the subject who makes the purchase, referred to in this contract.
The term “Supplier” refers to the person who sells the goods covered by this contract.
The goods and services subject of these general conditions are put up for sale by STREGLIO 1924 S.r.l. with head office in None – Via Sestriere 116 – VAT Number and Tax Code IT10997720015
The Purchaser, with the electronic transmission of his purchase order, declares to have read and accepted the general conditions and payment transcribed below, and to have read it. Therefore the transmission of the order implies the full knowledge of the Conditions mentioned above and their full acceptance.
The Purchaser undertakes to oblige, after the conclusion of the online purchase procedure, to print and keep these general conditions of sale, already viewed and accepted.
2) SUBJECT AND CONCLUSION OF THE CONTRACT
With this contract, respectively, the Supplier sells and the Purchaser remotely purchases via telematic means only the tangible movable goods and services indicated and offered for sale on this site.
The contract between the Supplier and the Purchaser is concluded exclusively through the Internet by accessing the Buyer to the address of this site, where, following the procedures indicated, the Purchaser will formalize the purchase order of the goods offered in sale.
STREGLIO 1924 S.r.l. will send to the Purchaser an email confirming the order containing the order number, shipping and billing information, the list of Products ordered with their essential characteristics and the total price, including any shipping costs. The Purchaser will check the confirmation e-mail and, if he identifies errors in the order, will have 2 hours from receipt of the appropriate order confirmation email to change the shipping address or any greeting card by contacting Customer Service Streglio.
It is not possible to modify other elements of the order, such as, for example, products and quantities.
The contract stipulated between STREGLIO 1924 S.r.l. and the Purchaser will be considered concluded only with the shipment of the ordered products.
The sales contract and the order summary are written in three versions: Italian, English, Spanish. In case of discrepancy in the translation, the Italian version will prevail.
3) METHOD OF PAYMENT AND REFUND
The Purchaser can make the payment of the ordered products and the relative shipping costs by Credit Card, PayPal, bank transfer and cash on delivery.
Credit Card – The circuits on which it is possible to purchase within the Site are Visa and Mastercard. American Express (only in Italy).
PayPal – Once the order is confirmed, the Purchaser will be redirected to the PayPal site where he can make the payment with his account or using a credit card or in any case according to the methods accepted by PayPal and in compliance with the relative conditions.
Bank transfer – The Purchaser must make the transfer within 5 working days from the order date. In case this does not happen, the order will be canceled. The Purchaser who has not made the transfer can be contacted by the Customer Service in order to receive support for non-payment. For the payment by bank transfer the order is processed when the payment is actually received. The time of receipt of the bank transfer are technical banking times that do not depend on the Supplier, which can not provide information on the date of shipment before recording the receipt of the bank transfer.
The details for the transfer will be communicated to the Purchaser with the confirmation of the order, the bank must explicitly indicate the order number, available in the confirmation email (eg “Order No. 123456”).
Cash on delivery – The “cash on delivery” payment method is only available for shipments made in Italy and which do not exceed the total value of € 150.00). Payment will be made upon receipt of the Products and may only be made in cash. For shipments on delivery, the customer is required to pay a shipping fee of € 6.00.
Credit card data is managed directly by the Banca Intesa San Paolo Group, which specializes in managing online payments; PayPal data is managed directly by PayPal. The information is encrypted using cryptographic systems that prevent third parties from being used and sent directly to the bank. The Supplier reserves the right to request the bank issuing the authenticity verification card on the ownership of the card or PayPal in case of problems. Any refund to the Purchaser, if he will be entitled, will be credited by canceling the payment by credit card, PayPal or bank transfer, at the latest within 30 days. from the date on which the Supplier became aware of the cause generating the right to reimbursement.
4) TIMES AND METHOD OF DELIVERY
The Supplier will deliver the ordered products via the DHL courier or, in cases where necessary, through other couriers. Except in cases of force majeure or unforeseeable circumstances, the Products ordered will be delivered in Italy within a maximum period of 5 (five) working days starting from the business day following the one in which the Supplier has confirmed the order to the Customer by means of a specific email. confirmation of order. From April to September the Supplier does not ship on Friday, for this reason the orders made evadibili on Friday must be added 1 (one) additional working day compared to 5 days for the execution of the delivery of goods. In the event that the Supplier is not able to make the shipment within the said period, it will be promptly notified by e-mail to the Purchaser, indicating the deadline within which the order will be processed. Delivery times may vary depending on the destination country and other factors not directly controllable by the Supplier and not attributable to it. In case of payment by bank transfer the days for delivery, will run from the date of receipt of the credit.
For more information on delivery times and shipping, please see the “Shipping” section at the bottom of the website www.STREGLIO.com.
5) SHIPPING AND DELIVERY COSTS
The Supplier ships with the DDP (Delivery Duty Paid) formula, therefore the goods will be delivered without further charges. The Website www.streglio.com The Purchaser can check, before the conclusion of the order, from the drop-down menu on the payment page, the possibility to send to the country of interest. Deliveries in some countries can be made with payment of customs duties for the final recipient. For more information see the “Shipping” section on the site.
All sales prices of the products displayed and indicated on this website constitute an offer to the public pursuant to art. 1336 c.c., are inclusive of VAT and all other taxes. Shipping costs will be indicated and calculated in the purchase procedure before the payment of the order by the Purchaser and also contained in the order summary web page. The prices indicated for each of the goods offered to the public are valid until the moment the order is placed and indicated on the order summary web page. Therefore, prices and conditions may be changed by the Supplier at any time and for the Purchaser, what appears on the order summary web page will prevail.
7) AVAILABILITY OF PRODUCTS
The Supplier ensures through the electronic system used the processing and processing of orders within the terms provided by the contract except in cases of force majeure or fortuitous events. If the product is not available in stock, the Customer service will promptly notify the Purchaser, providing indications on how to proceed.
8) LIMITATION OF LIABILITY
The Supplier does not assume any responsibility for disservices due to force majeure and or for disservices or malfunctions related to the use of the Internet outside of its control or its sub-suppliers.
The Supplier can not be held liable to the Purchaser, except in cases of willful misconduct or gross negligence.
The Supplier will also not be liable for damages, losses and costs incurred by the Purchaser as a result of the non-execution of the contract due to causes not attributable to him, since the Buyer is entitled only to the full refund of the price paid.
The Supplier assumes no responsibility for any fraudulent and illegal use that may be made by third parties of credit cards upon payment of the purchased products if it proves to have taken all the precautions applicable at the time of the transaction.
9) GUARANTEES AND METHOD OF ASSISTANCE
The Supplier is liable for any defect or defect ascertained of the product and attributable to him on condition that such defect or defect has been reported by registered letter A.R. at the address of, or transmitted by fax to n. +39 011.9864509, or reported by e-mail at firstname.lastname@example.org within the term of 8 (eight) days from the date of delivery, with the indication of the lot number of the product and the type of defect found.
10) OBLIGATIONS OF THE BUYER
The Purchaser undertakes to pay the price of the good purchased in the times and methods indicated in the Contract. The Purchaser undertakes, after the conclusion of the online purchase procedure, to provide for the printing and storage of the web page containing the order data. The information contained in this contract has, moreover, already been viewed and accepted by the Purchaser, who acknowledges it, since at the time of finalizing the order the link to this section is always present at the bottom of the page.
11) ARCHIVING MODE OF THE CONTRACT
Pursuant to art. 12 of Legislative Decree 70/03, the Supplier informs the Purchaser that each order transmitted to STREGLIO 1924 S.r.l. it is stored digitally on the server where the site is based on confidentiality and security.
12) COMUNICAZIONI E RECLAMI
L’Acquirente indica nel modulo di registrazione la propria residenza e domicilio, il numero telefonico e l’indirizzo di posta elettronica al quale desidera siano inviate le comunicazioni del Fornitore.
L’Acquirente entro 8 (otto) giorni lavorativi dalla ricezione della merce, può segnalare eventuali problematiche avviando una procedura di reclamo. Le comunicazioni scritte dirette al Fornitore ed eventuali reclami saranno ritenuti validi unicamente ove inviati all’indirizzo STREGLIO 1924 S.r.l., Via Sestriere 116 – 10060 None TO via fax al numero +39 011.9864509, oppure inviati tramite e-mail all’indirizzo email@example.com oppure tramite il Sito utilizzando il form di contatto presente nella sezione “Contatti”.
Nel caso di merce danneggiata o mancante, che presenti quindi evidenti difformità tra la merce acquistata e quella ricevuta, è facoltà del Venditore richiedere all’Acquirente una prova fotografica che dimostri la non conformità della consegna. Qualora, a seguito della verifica della prova fotografica, la non conformità sia confermata, il Fornitore procederà al rimborso nei confronti dell’Acquirente dell’importo esatto corrisposto dall’Acquirente. Qualora il rimborso sia parziale e non riguardi la totalità dell’ordine, le spese di spedizione (inclusi servizi come il contrassegno) eventualmente corrisposte dal cliente non saranno rimborsate.
È discrezione del Fornitore, e comunque in accordo l’Acquirente, proporre la rispedizione della merce non conforme oppure proporre l’emissione e l’invio di un codice sconto spendibile sul sito del Venditore.
12) COMMUNICATIONS AND COMPLAINTS
The Purchaser indicates in the registration form his residence and domicile, the telephone number and the e-mail address to which he wishes to receive communications from the Supplier.
The Purchaser within 8 (eight) working days from receipt of the goods, can report any problems starting a complaint procedure. Written communications to the Supplier and any complaints will be considered valid only if sent to STREGLIO 1924 Srl, Via Sestriere 116 – 10060 None TO via fax to +39 011.9864509, or sent by e-mail to customercare @ streglio. com or via the Website using the contact form in the “Contact” section.
In the case of damaged or missing goods, which therefore present evident discrepancies between the goods purchased and the goods received, the Seller is entitled to request from the Purchaser a photographic proof that proves the non-conformity of the delivery. If, following the verification of the photographic proof, the non-conformity is confirmed, the Supplier will reimburse the Purchaser for the exact amount paid by the Purchaser. If the reimbursement is partial and does not cover the whole order, the shipping costs (including services such as the mark) eventually paid by the customer will not be reimbursed.
It is the Supplier’s discretion, and in any case in agreement with the Purchaser, to propose the return of the non-compliant goods or to propose the issuing and sending of a discount code that can be used on the Seller’s website.
The Seller avails himself of the right to reject a complaint in the following cases:
– incorrect, incomplete or inadequate delivery address (based on the data provided by the Purchaser at the time of purchase) or lack of a visible consignee reference to the shipper at the delivery address (eg house number or name and surname on bell). The delivery information entered by the Purchaser and registered at the time of the order bind the Purchaser. In the event of an error in entering such delivery data, the Seller can not be held responsible for the impossibility of delivering the goods as a result of this error. The Customer Service will make an attempt to contact (even in electronic mode) against the Buyer, who is required to give an answer within 24 hours;
– delivery not made due to the recipient absent. The Customer Service will make an attempt to contact (even in electronic mode) against the Buyer, who is required to give an answer within 24 hours;
– absence of photographs proving the status of the product, if it is reported as non-compliant;
– change of the shipping address after the time limit of 2 hours from the moment of the order, or change of the address made directly by the Purchaser and not communicated to the Seller;
The Supplier takes advantage of the right to reject orders from customers who have made two orders and which have not been delivered.
13) COMPOSITION OF DISPUTES AND APPLICABLE LAW
The sales contract between the Customer and STREGLIO 1924 S.r.l. it is concluded in Italy and regulated by Italian law. For the solution of disputes relating to the interpretation, execution or termination of these General Conditions or individual purchase orders if the Customer is a consumer in accordance with the Consumer Code, the court of the municipality of residence or domicile if located in the Italian territory; in all other cases, the territorial jurisdiction is exclusively that of the Court of Turin, any other competent forum excluded.
14) DURATION AND EFFICACY OF CONTRACTUAL CONDITIONS
The confirmation of the order implies for the Buyer the acceptance of the present general conditions that can be updated or changed directly with the transcription of the new standard in this site. The modification or update will be valid and effective for orders that have not yet been processed and for which the web page is not yet displayed, which summarizes the order data.
15) RIGHT OF WITHDRAWAL
The Purchaser has the right to withdraw from the contract concluded with the Supplier, without any penalty and without specifying the reason, within 14 days from the day of receipt of the products purchased on www.streglio.com.
To withdraw from the contract the Purchaser may (must) use the return form (conforming to the standard form pursuant to Article 49, paragraph 4 of the Consumer Code) to be completed and sent to the seller to the e-mail address customercare @ streglio. com or to draw up and send to the Seller another explicit declaration of their decision to withdraw from the contract.
After exercising the right of withdrawal, the Purchaser must return the products to the Supplier within a period of 14 days from the date on which he informed the seller of his decision to withdraw from the contract.
The cost of resending the goods will be (considered) charged to the Purchaser, as (also) also the responsibility in case of loss or damage of the products during transport.
The right of withdrawal, in addition to compliance with the terms and procedures described above, is to be exercised correctly if the following conditions are also met:
– Transmission of the return form or other explicit declaration of its intention to withdraw from the contract within the terms provided for by these general conditions of sale;
– The products must be returned in their original packaging, intact and sealed, and must not be damaged.
If the right of withdrawal is exercised according to the procedures provided, the Supplier shall make the necessary checks as to the conformity of the returned products and refund the amounts due within 14 days from the date on which the Supplier returned the goods.
The Supplier reimburses using the same payment method used by the Purchaser for the purchase of returned products, unless otherwise agreed between the parties.
If the methods and terms for exercising the right of withdrawal are not respected, the Purchaser will not be entitled to reimbursement of the sums already paid to the Supplier.
The right applies to the purchased product in its entirety; therefore, if the Product is composed of several components or parts, it is not possible to exercise the withdrawal only on part of the Product purchased.
In addition to the cases indicated above (non-consumer customer and / or invoice request), the right of withdrawal is excluded in the following cases, pursuant to art. 59 Legislative Decree 21/2014:
– order of tailor-made or clearly customized products;
– order of Products that risk to deteriorate or expire rapidly;
– order for sealed products that are not suitable for being returned for hygienic reasons or related to health protection or which have been opened after delivery.
With reference to the cases of exclusion of the withdrawal listed above, the Purchaser, in particular, is informed and accepts that among the Products that “risk to deteriorate or expire rapidly” are all the food products (including wines, spirits and beverages) as the characteristics and qualities of these types of Products are subject to alteration also as a result of improper storage. Therefore, for reasons of hygiene and protection of Purchasers, the right of withdrawal is applicable only for Products purchased on the Site that can be returned to the Supplier and then returned by the Supplier on the market without danger to consumer health.
In the event of exclusion of the right of withdrawal, the Supplier will return the purchased Products to the Purchaser, charging the shipping costs to the same.
If, in the order that the Purchaser wishes to return, there are free products (in case the order has been acquired during a promotional campaign which provided for the delivery of complimentary products), the Buyer must also return the free product . The free product must also be returned in the conditions described above.
16) INFORMATION ON THE PRODUCTS
The information and characteristics relating to the Products are available, with the relevant Product codes, on the Site. The visual representation of the Products on the Website, where available, normally corresponds to the photographic image accompanying the description. It is understood that the image of the Products themselves has the sole purpose of presenting them for sale and may not be perfectly representative of its characteristics and quality but may differ in color, size and decorative elements (such as, for example, non-exhaustive ribbons and labels ). In the event of a difference between the image and the written product sheet, the description of the product sheet always prevails. The Purchaser, concluding the online purchase procedure, declares to have read about ingredients and allergens.
17) FREE PRODUCTS
The Supplier can organize promotional initiatives that include the offer of complimentary products against a purchase. This free offer of products is valid until stocks are exhausted and within the limits of purchase indicated on the website www.streglio.com. It is not possible to replace any products received as a gift from the Buyer.
18) PRODUCT BILLING
If the purchase is made by a VAT person, it will be possible to request an invoice by selecting the appropriate box during the order process and entering the billing information including tax code and / or VAT number. In this case the invoice will be sent by email to the address indicated. The Purchaser is responsible for the correct insertion of the billing information and is expressly informed that, in the event of failure to request an invoice when ordering, it will not be possible to request it later.
RETURNS AND REFUNDS
– pursuant to art.49, paragraph 1, lett. h) –
Spett.le STREGLIO 1924 SRL
Via Sestriere 116
10060 None TO
– With the present I / we _________________________________________ notify the withdrawal from my / our sales contract
of the following goods / services ________________________________________
– Ordered ____________ / received _____________
– Name of the consumer (s) _______________________________________
– Address of the consumer (s) _____________________________________
– Signature of the consumer (s) (only if this form is served on paper)
Returns and Refunds
For all orders placed by the European Union, directive 2011/83 establishes a right of withdrawal in favor of the consumer within 14 days of delivery of the goods.
Streglio 1924 extends this right to all orders placed on streglio.com, from anywhere in the world.
1. GENERAL CONDITIONS
On our site we try to show you as accurately as possible the color, shapes and other physical characteristics of the products. However, different computer screens can display these features differently, so we can not guarantee that your screen will show you each feature perfectly.
All products are certified for high quality and subject to accurate checks when they are shipped. If you receive a product that is not in perfect condition, please contact us immediately by sending an email to firstname.lastname@example.org.
Please send us all the products to be returned in the same shipment to make sure your return is processed as soon as possible.
Products must be returned in their original packaging in order to be protected in the appropriate manner during transit.
2. PROCESS A RETURN
To process your return, contact us at email@example.com and we will assist you with all the necessary information.
Returns will in any case be directed to:
Streglio 1924 S.r.l
Via Sestriere 116
10060 None (TO)
For the withdrawal of the order we suggest you contact our courier. You can choose to rely on another Courier of your choice, but in this case we will not be able to reimburse the costs incurred to make the product.
If you are sending the package from a country outside the European Union, we invite you to complete 5 copies of the Proforma di Reso invoice. These documents are necessary for customs clearance operations and must be delivered to the courier.
3. RECEIVE A REFUND
After our warehouse has received the return and verified that there are all the conditions to accept it, you will receive the crediting within 30 days.
The refund you receive will include both the cost of the returned products and the delivery costs of the order. The refund will be credited to the credit card used for the purchase or to the bank account provided.
If your order has been sent to a destination that is part of the European Union, all taxes (VAT) will be refunded. Outside the European Union, customs duties and taxes are not refundable.